Frequently Asked Questions

Regarding magazine orders, and subscriptions to Your Dog Magazine made via the Your Dog Shop...

How can I contact your subscriptions department?

Call Mel or Amber on +44 (0) 1476 859833 who will be happy to help with any subscription queries. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm. You can also email – subscriptions@bpgmedia.co.uk or sales@bpgmedia.co.uk

What is my customer ID number and where can I find it?

Your customer ID number will be 6 digits long. e.g. 012345. This can be found on the piece of paper containing your address details, which you receive with your magazine.

How many issues do I have left on my current subscription?

You can manage your subscription online. Visit www.bpgmags.co.uk/login using your customer ID number, surname and postcode where you will be able to see how many issues you have left on your current subscription. Alternatively, call Mel or Amber on +44 (0) 1476 859833 who will be happy to help with any subscription queries. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm.

How do I renew my subscription?

You can renew your subscription online. Visit www.bpgmags.co.uk/login using your customer ID number, surname and postcode where you will be able to renew. Alternatively, call Mel or Amber on +44 (0) 1476 859833 who will be happy to renew your subscription over the telephone. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm.

How will you acknowledge my subscription order?

If you order a subscription online you will receive an email confirming your subscription order. This will detail when your subscription commences. A welcome letter will also be posted out to you detailing your customer ID number and magazine delivery details.

I pay by Direct Debit and I have changed my bank details, how do I amend this with you?

Please call Mel or Amber on +44 (0) 1476 859833 with your new bank details who will be able to amend this on our system. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm.

What payment methods do you accept?

You can pay by cheque, postal order, credit or debit card (not Amex), paypal and direct debit payment. We do accept cash at our outside events and advise that if you are sending cash in the post to send as recorded delivery.

How do I change my address details?

You can change your address details online. Visit www.bpgmags.co.uk/login using your customer ID number, surname and postcode. Alternatively, call Mel or Amber on +44 (0) 1476 859833 who will be happy to amend your address details for your subscription over the telephone. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm.

If I'm giving a magazine subscription as a gift, do you send anything to the recipient?

No, all correspondence for a gift subscription will be sent to the payer but we will also send you a gift card to give to the recipient.

How do I subscribe to a digital magazine subscription?

Did you know that Your Dog Magazine is also available as digital editions?

If you've got an Apple, Android, or Kindle Fire device then you can download the Your Dog App for free! Once you have downloaded the app, you can also download our FREE sample issue to get a taste of what's in store each month.

You can also save money with a subscription to the digital edition as it will cost just £19.99 for 12 months! We also have a number of back issues available in the app, so don't worry if you have missed an issue - all you have to do is download it on to your mobile or tablet device.

Find out more about digital editions HERE.

How soon after placing an order can my magazine subscription commence?

When you place your order for a subscription it will commence as of the next available issue. See below for magazine publication dates.

What if my magazine doesn’t arrive?

Although we will do our utmost to ensure that your magazine is delivered slightly before it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. If this is the case we ask that you please allow an extra 3 days for delivery before contacting us. If you have still not received your magazine after this time please contact us either by telephone or email. Delays can be caused by a number of factors including postal delays or adverse weather conditions. If we become aware of any potential delivery delays we will advertise this using our social media and website channels.

How long does it take for magazines to arrive outside the United Kingdom?

All international mail is sent by priority. The following approximate airmail delivery times should be calculated from the publication date: Western Europe 4-6 days, Eastern Europe 4-8 days, North America 6-8 days, Central & South America 6-9 days, Middle East 6-8 days, Africa & Asia 6-10 days, Far East and Australasia 6-10 days, United Kingdom 1-2 days.

What are the publication dates for your magazine titles?

Your Dog magazine - 7th of the month.

What if my magazine arrives damaged?

Simply contact Mel or Amber either by telephone +44 (0) 1476 859833. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm or email – subscriptions@bpgmedia.co.uk who will be happy to send a replacement copy.

How long will it take for my online order to arrive?

If you have purchased a single issue, book or bookazine online your order will be processed and delivered within 3-5 working days within the UK and 10 days for international deliveries.

What is a back issue?

A back issue is a past issue of the magazine which is no longer available through newstrade. We hold limited stock which you can purchase directly from us.

How can I order a back issue?

If you have missed an issue you can order a back issue online www.bpgmags.co.uk or by telephone +44 (0) 1476 859833. Lines are open Mon-Weds 8.30am-5pm, Thurs 8.30am-3pm and Friday 8.30am-4.30pm.

How long does a back issue take to arrive?

If you have purchased a back issue your order will be processed and delivered within 3-5 working days within the UK and 10 days for international deliveries.